Frequently asked questions
Use this text to share information about your product or shipping policies.
When will I get my product?
Delivery time depends on your location. We process your order within 1-2 business days. Domestic orders typically arrive within 4-7 business days, while overseas deliveries can take 5-10 days. You will receive delivery details in your confirmation email.
Why is my order taking so long to arrive?
The delay is due to the high volume of orders we process and ship. We strive to provide the fastest shipping service possible to ensure you receive your products as quickly as possible.
Note: Please visit our "Order Status" page and click on "Tracking History" to track your order.
Important: If there has been no update on 17track for more than 4 days, please contact us directly, and we will investigate the status of your shipment and find the best solution for you.
How do I track my orders?
1. Check your email for the shipping confirmation and track your order.
2. Visit our "Order Status" page and click on "Tracking History."
Note: If there has been no update on 17track for more than 4 days, or if you cannot track your order, please contact us directly. We will investigate and, if necessary, proceed with a replacement within 1-2 business days. Orders are processed within 1-2 business days and typically arrive within 4-7 business days. Overseas deliveries can take 5-10 days.
Do you have a refund policy?
At Dermalea, we are confident you will love our products, which is why we offer a 30-day money-back guarantee! For more details, please visit our refund policy page.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
There are some items missing from my order, what's going on?
Please contact us directly and prepare, if possible, a photo of what you received. Our team will use it to assist you. We will verify the product's weight with our carrier, and if something was forgotten, we will send you the missing item promptly.
I received a damaged or wrong item / My item stopped working. What can I do?
We're sorry to hear that. Please send us an image or video of the damaged or defective item to contact@dermalea.com We will review your request and proceed with a replacement within 1-2 business days. To save time, please don’t hesitate to provide the address where you would like to receive your replacement.
From where do you ship your products?
Our international warehouses are located in the USA, EU, and Asia. We will ship the order from the nearest warehouse to your address, depending on the stock available.